Policies

Koodoz Policies

Content and Review Policy
By posting content on Koodoz, you agree to abide by this Content Policy and other policies. We reserve the right to remove content, in whole or part, that violates these guidelines or our Terms of Use, or for any other reason in our sole discretion. Please notify us if you believe any content on Koodoz violates this policy. Keep in mind that content on our site may be disagreeable to you without being in violation of this policy.

Reviews

Genuine, thoughtful reviews provide the trust our community relies on. To that end, we prohibit:

Reviews not directly related to a pro’s conduct, professionalism, or performance on a project started or completed.

Reviews that do not represent users’ actual, personal experience.

Reviews unrelated to the actual project, such as political or social commentary.

Reviews which are not posted after a reasonable and sensible period following the work. We don’t allow reviews which are posted more than a year after the request was submitted.

Content that endorses or promotes illegal or harmful activity or violence, or is profane, vulgar, obscene, threatening, or discriminatory.

Content that violates another person or entity’s rights, including intellectual property rights and privacy rights.

Content that is proven to be used as extortion.

Commercial promotion of products or services.

Content that discloses confidential information related to a Koodoz Marketplace Integrity investigation.

In order to maintain trust on our site, we generally do not edit, change, or delete reviews that comply with our Content Policy.

User Content (such as profile descriptions, pro quotes, customer requests)
Content that endorses or promotes illegal or harmful activity or violence, or is profane, vulgar, obscene, threatening, or discriminatory.

Content that violates another person’s or entity’s rights, including intellectual property rights and privacy rights.

Content that is proven to be used as extortion.

Content directing customers to visit additional websites or forms to fill out duplicative information.

Content that advertises or solicits a business not related to or appropriate for the Koodoz platform.

It is Koodoz’s policy, in appropriate circumstances at our sole discretion, to disable and/or terminate the account or access of users who repeatedly infringe or are repeatedly believed to be infringing the copyrights or other intellectual property rights of others.

In accordance with the Digital Millennium Copyright Act of 1998, Koodoz will respond promptly to claims of copyright infringement that are reported to our Designated Copyright Agent in the form shown below.

DMCA Notice of Alleged Infringement (“Notice”)

  1. Identify the copyrighted work that you claim has been infringed, or provide a comprehensive list of the copyrighted works that you claim have been infringed.
  2. Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including, if applicable, the URL of the link or a specific description of where the material may be found.
  3. Provide your mailing address, telephone number, and, if available, email address.
  4. Include both of the following statements in the body of the Notice:
  5. “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”b. “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
  6. Provide your full legal name and your electronic or physical signature.

Pros on Koodoz have a responsibility to conduct themselves professionally, be responsive to customers, and resolve disputes that arise. Where a pro does not meet this standard, we reserve the right to take any of the following actions pursuant to our Terms of Use in our sole discretion:
• Require you to participate in mediation, arbitration, or other resolution processes with customers.
• Charge your credit card to compensate us or a customer for funds you owe, damages you cause, payments under our Guarantee, or other costs as determined in our sole discretion.
• Commence court, insurance, or collections proceedings against you.
• Permanently cancel your account and prohibit you from using Koodoz.

The information provided in this section is intended for use by U.S. law enforcement when seeking information from Koodoz, Inc. (“Koodoz”). We may change these guidelines at any time. Private parties, including civil litigants and criminal defendants, should consult our guidelines for third party information requests.

Koodoz requires appropriate legal process to be issued in connection with an official law enforcement investigation where the disclosure of any information maintained by our platform is requested. We generally require a search warrant to obtain the contents of communications between or among Customer Members and Service Members. For other information, we require the appropriate form of legal process to be issued in accordance with any applicable state or federal laws, rules, and regulations.

Business and account records
We store, maintain, use, and disseminate information as described in our Terms of Use and Privacy Policy. This includes any information that is provided when Customer Members or Service Members sign up and use the service, as well as information created and maintained during the ordinary course of using our service. This information may include, but is not limited to, account name(s), Koodoz user identification number(s), business name(s), phone number(s), email address(es), account start and end date, registration IP address, account status, user rating, payment method, payment history, quote history including dates, times, and locations, customer service communications, uploaded photographs, and registered current and historical address(es).

Preservation of records
Upon receipt of a formal written request by email to support@Koodoz.net, we will work to preserve records connected with an official governmental investigation for a minimum of 90 days. Law enforcement may extend a preservation request for additional days. We may not maintain preserved materials beyond the initial 90 days unless we receive an extension request or legal process.

Subpoena format and required information
We review each subpoena and other piece of legal process for facial and substantive validity and will reject requests that are not facially and substantively valid. We will also reject any requests that are overly broad or vague.

In order to make sure your subpoena or other legal process is valid, we ask for the following:
• A sufficiently narrow request with a defined timeframe and identifying the information sought with particularity;
• A specific person, entity, or reference (i.e., you must uniquely identify a user, phone number, service provider, credit card number, or some type of other specific characteristic to limit the scope of the request)
• Requester’s contact information (i.e., name, title, department, government email address, and phone number)

Service of legal documents
Authorized law enforcement using an official government domain may send legal process to support@Koodoz.net. We accept courtesy copies through support@Koodoz.net as a convenience but reserve all rights and objections, such as for lack of jurisdiction or improper service.

Our acceptance of legal process does not waive any legal objections Koodoz may have and may raise in response to the request.

Notification to user
If we are required by law to disclose user information, it is our policy to use commercially reasonable efforts to notify the user unless (a) we believe in our sole discretion that providing notice could create a risk of injury or death, or that harm or fraud could be directed to Koodoz or users; or (b) we are precluded from providing notice by law. This user notice will be sent via email to the email address listed on the account. Law enforcement officials seeking non-disclosure of legal process should obtain an appropriate court order establishing that notice is prohibited before serving legal process on Koodoz or should provide enough details of their investigation to us that will enable us to determine whether a request falls into an exception to our policy.

Emergency and exigent information requests
Consistent with our privacy policy, we may disclose information to law enforcement in response to a valid emergency request.

To make an emergency request please email this form to support@Koodoz.net. This request must be sent from a government issued email address. All requests will be reviewed on a case by case basis. In the request please include the following information:
• The person(s) who is in danger of death or serious injury, if any;
• Specific threat or exigency;
• Specific user information (e.g., name, phone number, email etc.);
• Information requested (e.g., address, recent quote history, messaging history);
• Signature, title, ID#, and Agency of requesting agent;
• Relevant legal authority for the emergency request (e.g., reference to statute or rule of criminal procedure);
• Any other pertinent information related to the request
After submission of emergency request please contact our customer support at 800-948-2034 to confirm receipt of document. Any emergency requests received from non-government agencies will not be responded to. Those requests should be directly and immediately reported to local law enforcement.

Additional questions
If law enforcement personnel have any questions about these guidelines they can direct those to support@Koodoz.net.

The following information is provided to inform private parties, including civil litigants, of our current policy on how to obtain information or records from Koodoz. We may change or update this policy at any time. These guidelines only apply to non-law enforcement requests. Law enforcement requests are governed by our law enforcement guidelines.

Koodoz requires that private parties obtain a subpoena or other legal process in order to seek disclosure of information maintained by our platform. This legal process must be issued in accordance with any applicable state or federal statutes, rules, and regulations.

Subpoena format and required information
Koodoz responds to valid federal or domesticated Washington subpoenas requesting information. We review each subpoena and other legal process for facial and substantive validity and will reject requests that are not facially and substantively valid. We will also reject any requests that are overly broad or vague.

In order to make sure your subpoena is valid, please note the following:
• It must be a Washington subpoena;
• The best way to get information about a person using Koodoz is to request it from them directly, especially if they are already a party to your litigation;
• You must make a sufficiently narrow request with a defined timeframe and identifying the information sought with particularity;
• You must reference a specific person, entity, or reference (i.e., you must uniquely identify a user, phone number, service provider, or some type of other specific characteristic to limit the scope of the request);
• Federal law does not allow private parties to obtain account contents such as messages using civil subpoenas. We will not provide such materials in response to a civil subpoena.

Service of third-party information requests
We accept courtesy copies through support@Koodoz.com as a convenience but reserve all rights and objections, such as for lack of jurisdiction or improper service.

Our acceptance of legal process does not waive any legal objections Koodoz may have and may raise in response to the request.

Please note that any complaints and other documents naming Koodoz as a party must be served on our registered agent for service of process. California complaints may also be served at our San Francisco Headquarters, using the address above. We typically include an affidavit of authenticity when responding to records requests, but are generally unable to provide in-person testimony.

Notification to customer
If we are required by law to disclose user information, it is our policy to use commercially reasonable efforts to notify the user unless (a) we believe in our sole discretion that providing notice could create a risk of injury or death, or that harm or fraud could be directed to Koodoz or users; or (b) we are precluded from providing notice by law. This user notice will be sent via email to the email address listed on the account. A third-party seeking non-disclosure of legal process should obtain an appropriate court order establishing that notice is prohibited before serving legal process on Koodoz or should provide us with a detailed statement of why notice should not be provided under our policy.

At Koodoz, our goal is to enable anyone to find the right professional to accomplish any project, anywhere, at any time. Koodoz therefore prohibits discrimination against professionals or customers based on age, disability, gender identity, marital status, medical condition, national origin, pregnancy, race, religion, sex, sexual orientation, or other improper basis. Prohibited discrimination includes refusing to provide or accept pro services offered through the platform because of any of these characteristics, offering different pricing based on any of these characteristics, or any other conduct that improperly takes into account any of these characteristics. Along with our Content and Review Policy, this prohibition also applies to the posting of content, such as reviews or profiles, on Koodoz.

Any pro or customer who believes they have been discriminated against in violation of this policy should contact us. A pro or customer found to have violated this prohibition may lose access to Koodoz.

Koodoz aims to keep its service safe for everyone, and data security is of the utmost priority. If you are a security researcher or expert, and have discovered a security vulnerability in our site, we appreciate your help in disclosing it to us in a responsible manner.
Publicly disclosing a vulnerability can put the entire community at risk, so we urge you to keep matters private until a fix can be rolled out from our side.
• If you believe you have found a security vulnerability on Koodoz, please let us know right away via email to support@Koodoz.com.
• Please include as much information as possible, including a way for us to replicate the issue, in your report.
• Please do not make your research or findings public or share them with anyone until we have had a chance to investigate and roll out a fix.
• Please do not ask for compensation for your report.
We appreciate your good faith effort to protect our user’s privacy and data. We are committed to addressing security issues responsibly and in a timely manner.

If you’d like to report an issue that pertains to your individual Koodoz account and is not an online security issue that may affect many Koodoz users, please contact us through the contact Koodoz option at the bottom of this article. Our team will gladly assist you.